Contact support
Email support@davoactive.co.uk. Include the email address used to sign in, a short description of the issue and, if useful, a screenshot. Never send card numbers or passwords.
Membership and billing
Payments are handled securely by Stripe. Your Stripe confirmation email contains a link for subscription management. If you cannot find it, contact support from the email address used for your membership.
Sign-in problems
Open Davo Active in an up-to-date browser, allow cookies for davoactive.co.uk and sign in with the same ChatGPT account used when subscribing. If your payment succeeded but access is still locked, send support your Stripe receipt date and sign-in email.
Workout data
Workout logs are currently stored in the browser on the device where you entered them. Clearing browser storage, switching device or using private browsing may remove or hide those logs.
Safety issue
For a medical emergency, contact your local emergency service. Davo Active support cannot provide medical advice.